Privacy Policy

1. Introduction

Welcome to Smor-Ting ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services.

By using Smor-Ting, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our app.

2. Information We Collect

2.1 Personal Information

We collect the following personal information:

• Account Information: Name, email address, phone number, date of birth
• Identity Verification: Government-issued ID, selfie photos for KYC verification
• Financial Information: Mobile money account details, transaction history
• Location Data: GPS coordinates for service booking and delivery
• Device Information: Device ID, operating system, app version

2.2 Usage Information

We automatically collect:

• App usage patterns and preferences
• Service booking history
• Payment transaction data
• Error logs and crash reports
• Network information and connection status

3. How We Use Your Information

We use the collected information for the following purposes:

• Account Management: Creating and managing your user account
• Service Provision: Processing service bookings and payments
• Security: Verifying your identity and preventing fraud
• Communication: Sending important updates and notifications
• Improvement: Enhancing app functionality and user experience
• Compliance: Meeting legal and regulatory requirements

4. Camera Permission

5. Data Security

We implement industry-standard security measures to protect your information:

• End-to-end encryption for sensitive data
• Secure servers with regular security audits
• Access controls and authentication protocols
• Regular security updates and patches
• Employee training on data protection

6. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted partners who help us provide services
• Legal Requirements: When required by law or government authorities
• Safety: To protect our users and prevent fraud
• Consent: With your explicit permission

7. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data
• Portability: Export your data in a machine-readable format
• Objection: Object to certain types of processing

8. Data Retention

We retain your personal information only for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Improve our services

When we no longer need your information, we will securely delete or anonymize it.

9. Children's Privacy

Our app is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy in the app
• Sending you a notification
• Updating the "Last Updated" date

Your continued use of the app after any changes constitutes acceptance of the updated policy.